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terms and conditions

Terms of Service 

 

When booking a consultation with Little Dreamers, the Client agrees to these Terms of Service:

 

"Little Dreamers" is the trading name of Little Dreamers NZ Limited.  In these Terms of Service 'we', 'us' and 'our' refers to "Little Dreamers".

 

“Client” means any person or entity engaging Little Dreamers for their services as discussed in these Terms of Service.

 

General

 

  • The Client agrees to follow safe sleep practices in line with SIDS recommendations. Please click here to read more. 

  • The Client understands the safety guidelines on co-sleeping and accepts that Little Dreamers adhere's to safe sleeping practise which supports room-sharing, not bed-sharing. 

  • The Client will disclose any medical conditions that their child has to Little Dreamers

  • The Client will not disclose any of the information they receive from Little Dreamers to a third party, without Little Dreamer's prior permission.

 

Client Acknowledgement​

 

  • The information provided in the sleep intake questionnaire is as accurate as possible the Client’s knowledge.

  • If the Client’s child has a medical condition, my health care provider’s approval has been sought before commencing a sleep plan.

  • The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of sleep problems of their child (such as sleep apnea) as the child who has underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

  • The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight accordingly, thriving and otherwise well before embarking a sleep plan.

  • The Client acknowledges that Little Dreamers is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Little Dreamers is not intended to replace or substitute medical advice.

  • The Client acknowledges that Little Dreamers will not be responsible nor liable in any event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.

  • The website may contain links to other websites that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Little Dreamers is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

 

Payment

 

  • Full payment for all packages and follow-up support is required prior to consultation starting. Once payment is received in full the Client will receive acknowledgment of payment by Little Dreamers. Phone consultations will be confirmed once payment has been made.

  • Package prices include GST.

  • Little Dreamers reserve the right to alter prices at any time for any reason. 

  • A sleep plan will not be issued or a consultation will not take place with outstanding invoices remaining. Little Dreamers reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

  • Any outstanding debt to Little Dreamers will be referred to debt collection agencies.

  • Payment is to be made in full via the website, using a secure Stripe payment system. 

Little Thrivers

  • Full payment is required at time of enrolling in the programme or you can choose to pay in 4 x weekly instalments

  • Once payment is made, there will be no refunds (whether payment is made in full or weekly). If the payment plan option is chosen by the client, the 4 weekly payments must be made in full each week - if payment defaults, access to the programme may be paused until payment is made.

  • There are no refunds or early cancellation of payment/s if the client has a change of mind about the programme.

  • The client will have access to the private Facebook group and weekly zoom sessions for 4 weeks from the date they are given access to the private Facebook group.

  • A client is able to pause access to the programme once for up to 30 days in the event that they or their baby becomes unwell. 

  • Purchasing access to the programme allows you, your partner and immediate caregivers of your baby, access to the programme content only. The programme material should be not be shared with other people who have not paid for Little Thrivers access.

  • Little Thrivers prices include GST.

  • Little Dreamers reserves the right to alter prices at any time for any reason.

Kickstart Consult

  • Full payment is required at time of booking or you can choose to pay in 4 x weekly instalments (the consult will not take place until the service has been fully paid).

  • Once payment is made, there will be no refunds (whether payment is made in full or weekly). If the payment plan option is chosen by the client, the 4 weekly payments must be made in full each week.

  • There are no refunds or early cancellation of payment/s if the client has a change of mind about the sleep service (see Cancellations below)

  • There is no follow-up support included in this package. Kickstart Consult families are not eligible for the Little Nurturers group, unless they complete the additional 2 weeks support.

  • Anytime within 3 months of the phone consultation, clients are able to upgrade and purchase 2 weeks of WhatsApp support (Monday-Friday) and sleep and activity log review if they need further support and guidance from Amy (subject to availability).

  • The Kickstart Consult prices include GST.

  • Little Dreamers reserves the right to alter prices at any time for any reason.

Little Dreamers Memberships

  • Once membership is purchased, there will be no refunds issued.

  • Membership includes 2 x 30 minute phone calls, 4 x supportive emails and 1 x $25 ebook to be used within 12 months of purchase. 

  • The membership cannot be exchanged for any other service or gifted to a third party.

  • The Memberships are only available for previous clients who have completed a 1:1 Little Dreamers sleep support package. 

Little Nurturers Subscription

There are two options for payment for Little Nurturers.
 

  1. Payment can be made in full upfront for $300 and gives you 12 months access to Little Nurturers. There are no refunds for change of mind when payment is made in full. 

  2. A monthly subscription of $30 per month for 12 consecutive months. You are able to opt out of this subscription anytime after your initial monthly payment. If you wish to opt out - simply send an email to admin@littledreamers.co.nz and your subscription to Little Nurturers will be terminated. 

 

  • Little Nurturers is exclusively available to families who have previously purchased a 1:1 sleep package or completed the Little Thrivers programme (does not include Kickstart Consult).

  • The client will have access to the private Facebook group from the date they sign up and subscribe to Little Nurturers.

  • Purchasing access to Little Nurturers allows you, your partner and immediate caregivers of your baby, access to the group content only. The material should be not be shared with other people who have not paid for Little Nurturers access.

  • Little Nurturers prices include GST.

  • Little Dreamers reserves the right to alter prices at any time for any reason.

Cancellations

 

  • Cancellations made more than 15 working days prior to a consultation will receive a full refund, less transaction fees.

  • Cancellations made less than 15 working days prior to a consultation are not eligible for a refund. 

  • In the occurrence of sickness or critical events, Little Dreamers can reschedule the consultation and cater accordingly.

  • Once the sleep plan has been received or a consultation has taken place, there will be no refund offered for change of mind.

  • If a support package is postponed for reasons agreed up by the Client and Little Dreamers they forfeit the eligibility for a refund as above, from the rescheduled support start date (unless medically unwell).

  • If a support package is cancelled due to medical reasons and the Client has received the sleep plan their sleep support will be postponed to a date agreed upon by both parties.

  • Little Dreamers reserves the right to cancel any package prior to the commencement of the home or phone consultation if they deem the package inappropriate for the Client. An alternative package may be suggested and the price difference refunded or the full amount refunded if Little Dreamers or the Client chooses to forfeit the service engaged. 

​ Conditions of a Sleep Plan

 

  • Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Little Dreamers and the parents’ desire for change.

  • A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

  • Most clients will see results within 10-14 days.

  • Little Dreamers is obligated to keep up to date with current information, research and knowledge surrounding child’s sleep.

  • I understand that my customised sleep plan is meant for my child and I only, and should not be shared with a third party, I acknowledge the information might not be suitable for another child.

  • Any changes I make to my children’s sleeping or eating arrangements are my decision and Little Dreamers will only make suggestions for change, of which I am responsible for choosing to implement.

  • It is my responsibility to contact Little Dreamers for my follow up and send the sleep log information through to be assessed for feedback as frequently as suggested.

  • Upon purchase to a sleep plan I am agreeing to these terms and conditions and privacy policy as outlined.

In-Home Support

  • For clients that are considering booking in-home support or have booked in-support, Amy will contact you via phone for a 15 minute consult at the time you have booked in for.

  • During this consult you will make a plan with Amy for when the in-home support will take place. Amy is typically available to attend the home consult within 1-3 weeks of the 15 minute consult, subject to availability.

  • The Client is responsible for informing Amy who will be in the home during the in-home support and their relationship to the Client. If Amy arrives at the home and does not feel it is appropriate or safe to enter the home, the in-home consultation will be rescheduled if Amy deems it safe to do so.

  • If at any time during the in-home consultation Amy doesn't feel it is appropriate to stay due to safety concerns; the in-home consultation will be concluded and rescheduling of the remaining in-home consultation will not be provided.

  • In-home sleep packages including 2 x 30 minute phone consultations to be used within 3 months of the home consultation taking place. 

  • Refunds are not available for in-home support packages.

  • Travel costs are included in the package price (travel within 30 kilometres of Christchurch CBD). If the in-home consultation is to take place at an address outside of travel area there will be an additional fee of 83c per kilometre. This will be charged and invoiced prior to the in-home consultation. Payment is to be made in full prior to the commencement of the package.

Disclaimer

  • Little Dreamers adhere to and follow all WHO breastfeeding guidelines.  Please click here to read more.

  • Little Dreamers adhere to and follow all of the American Academy of Pediatrics safe sleeping guidelines.  Please click here to read more.

  • Little Dreamers does not offer any medical advice, services or treatment to any client.  If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or pediatrician immediately.

  • Little Dreamers is fully covered with professional indemnity insurance and IICT insurance.

  • Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.

  • The information provided on this website or by Little Dreamers is not intended nor is implied to be a substitute for professional medical advice.  The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler or child.​

  • Little Dreamers will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided. ​

  • Little Dreamers shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

  • This website or Little Dreamers may provide links or references to other sites, but Little Dreamers will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content.  Any links to other sites or references are provided as merely a convenience to the users and clients. 

 

© Copyright Little Dreamers NZ LTD 2023

Little Dreamers owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted.  The content may otherwise not be copied or used in any way without express written permission of Little Dreamers or the author of any particular submission.

All Rights Reserved

All materials are provided for non-commercial personal use only.  The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Little Dreamers.

Little Dreamers maintains this site for your personal information, education and communication.  Please feel free to browse the site.  The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials.  You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Little Dreamers’ written permission.

 

Confidentiality and Privacy Policy 

 

  • I acknowledge that Little Dreamers will uphold my case in confidentiality and discretionary.

  • I confirm that I will not share my child’s sleep plan or its content with any third party without Little Dreamers permission to do so. By sharing the plan, it may not be in the third party’s best interest for the child as these plans are customised to each child’s needs.

 

Information we collect

 

Little Dreamers will collect typical personal information including name, address, phone number, email address.

Little Dreamers will use your personal information to create an online registration for you, to record and process your package for general communication. Little Dreamers does not sell or rent your personal information to third parties.

 

Emailing tools

 

Little Dreamers will communicate with you by email and may send you Newsletters and other marketing information.

 

Control of your online credentials

 

If you have registered online, you are responsible for all actions taken with your username, email address and password. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

 

Cookies

 

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to improve the user experience. Cookies are widely used on most major websites. Little Dreamers mostly use "session" cookies, which are removed from your computer after you leave Little Dreamers. A second cookie is placed on your computer (if you choose) for Little Dreamers to remember you, this cookie is intended to remain until deleted. These are used so our website can remember that you have logged in already and prevent you doing so more frequently. Wix uses cookies for important reasons, such as: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of Wix's platform.

 

Providing information

 

You agree that Little Dreamers may provide any personal information it collects about you to its related companies (as defined in section 2(3) of the Companies Act 1993), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to this website, for any services from Little Dreamers, to recover any money you owe to Little Dreamers and to exercise any lawful right Little Dreamers, its related companies or debt collection and credit reference agencies may have. You also authorise any person to provide Little Dreamers with such information as Little Dreamers may require in response to credit enquiries.

 

Membership removal

 

If you wish to have your registration removed from our directory for any reason, simply send us an email requesting to be removed

 

Severability

 

If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.

Access and removal of information

 

You have the right to access, change and delete personal information that Little Dreamers holds about you. You can exercise this right at any time by emailing admin@littledreamers.co.nz updates to our information practices. From time to time, we make changes to our information practices or alter the functionality of our website. The last change to the Privacy Policy was in September 2023. If you have any questions about our Privacy Policy, please email admin@littledreamers.co.nz

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